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FAQS

Who is VA Professionals Global?

VA Professionals Global, a premier provider of virtual assistance solutions, operates as a sister company of DKW Recruitment Group, a renowned New Zealand-based leader in the recruitment industry with over 30 years of expertise.

As market leaders in virtual assistance, VA Professionals Global is committed to connecting clients with top-tier Virtual Assistants from around the globe, providing trusted and highly effective support across a variety of industries.

With the backing of DKW's decades-long legacy of excellence and reliability, we pride ourselves on delivering the highest quality of virtual assistance, tailored to meet the diverse needs of businesses worldwide.

What is a Virtual Assistant (VA)?

A Virtual Assistant, or VA, is a highly skilled professional who provides administrative, technical, or creative support remotely. Instead of being physically present, VAs use digital tools to complete tasks such as scheduling, email management, social media coordination, customer support, and bookkeeping. They offer businesses a cost-effective and flexible solution to handle routine tasks, allowing business owners to focus on strategic priorities. 

What types of tasks can a VA handle?

Virtual Assistants are versatile professionals capable of managing a variety of tasks. They can handle administrative duties such as email management, scheduling, and data entry, marketing activities like social media management and content creation, customer support to ensure client satisfaction, and specialized tasks including bookkeeping, graphic design, web development, and technical assistance. Whatever your requirements, VA Professionals Global can match you with a VA suited to your specific needs. 

What are the benefits of hiring a Virtual Assistant? 

Hiring a Virtual Assistant brings several advantages. Businesses can save significantly by avoiding expenses related to office space, equipment, and employee benefits. Virtual Assistants provide flexible support, allowing businesses to scale resources up or down as needed. Access to a global talent pool means finding expertise tailored to your specific tasks, while delegating time-consuming responsibilities increases overall productivity and efficiency. 

Why are Virtual Assistants from the Philippines so popular? 

The Philippines is a top destination for hiring Virtual Assistants due to its highly skilled and English-proficient workforce. Filipino VAs are culturally aligned with Western business practices, ensuring seamless communication. They are also cost-effective, offering exceptional quality at competitive rates, and are widely recognized for their dedication, reliability, and strong work ethic. 

How does VA Professionals Global ensure the quality and reliability of VAs?

VA Professionals Global uses a rigorous screening process to select only the best Virtual Assistants. This includes comprehensive interviews, skills assessments, and background checks. To maintain quality, we provide ongoing training and support, keeping our VAs updated on the latest tools, technologies, and industry practices. Our performance monitoring system ensures that our VAs consistently meet the highest standards of service.

What happens if I’m not satisfied with my VA’s performance?

Your satisfaction is a top priority at VA Professionals Global. If a VA’s performance does not meet your expectations, we work with you to find a solution. This may involve additional training, assigning a replacement VA, or offering a refund. Our goal is to ensure a seamless and productive experience for all our clients.

How much does it cost to hire a VA?

The cost of hiring a Virtual Assistant varies based on their expertise, experience, and the complexity or volume of tasks you need assistance with. At VA Professionals Global, we offer flexible, tailored pricing to match your specific requirements—ensuring you only pay for the support you need. Schedule a FREE consultation with Rani, our Managing Director, to receive a personalized quote and explore how we can meet your needs. Transparency is our promise, with no hidden fees guaranteed. 

How do I know my VA is working? 

VA Professionals Global prioritizes transparency and accountability. We use time-tracking tools that provide detailed reports of your VA’s activities, including work hours, task progress, and summaries. Some tools can also include activity logs and screenshots if required, giving you full visibility into your VA’s contributions and ensuring peace of mind. 

Is my business information secure with a VA?

Absolutely. VA Professionals Global takes data security and confidentiality seriously. All VAs sign strict confidentiality agreements, and we use secure communication channels to protect sensitive information. Regular security audits and best practices ensure your business data remains safe at all times.